Frequently Asked Questions

What actions will be taking place to help reduce the spread of Covid-19

SHOW FLOOR:

  • High-touch surfaces such as the will call counter, computer screens, door prize and registration areas; will be wiped down regularly with disinfectant.
  • One-way directional signage to help with the flow of guests in the vendor areas.
  • Face coverings are recommended and based on county and state guidelines.
  • Capacity limits and social distancing guidelines are based on county and state guidelines.

DOOR PRIZE:

  • Guests who purchase an admission ticket at the show and have a barcode scanner on their phone, will be able to submit a door prize entry conveniently from their phone and avoid the door prize kiosk. We will still have the kiosk available for those who wish to use a computer.
  • For guests who have pre-registered online, you are are automatically entered for the door prize drawings, so you do not need to re-enter.

    • NEW! SKIP WILL CALL AND HAVE YOUR TICKETS MAILED DIRECTLY TO YOUR HOME

    • In an effort to reduce long lines and over crowding we are offering guests the “option” of having their tickets mailed directly to their home for a fee.
    • Mailing cutoff will be two weeks prior to the start of the show, so it is essential to order online early and select the shipping option if you would like to skip the lines.
    • Admission wristbands will be included with your order if you have purchased them or receive them free with a purchase of a workshop.
    • Tickets will be clearly marked with the appropriate stations where you can redeem your Free Gift or Mega Make & Take/Play Date goodies. Please be sure to review your tickets. Our staff is always available to help at the show if you have any questions.

    PLAY DATE / MMMTE (CROP AREA):

    • Disinfectant and sanitizer will be provided at the Creation Station and crafters pantry. We strongly recommend wiping down any tools prior and after to use
    • Tables will be configured in quads (i.e. with “four people” to a designated space). Seating is first come first serve, however we do offer the ability to reserve seats prior to the event. Reserved seating is available for groups of 2, 4, 6 or 8 people. We will configure the crop area based on reservations to allow plenty of space for our guests. Please be sure to check out the information regarding reserved seating fees and further details on how to reserve your seats.
    • We recommend face coverings based on county and state guidelines.
    • Capacity limits will be enforced based on county and state guidelines.

    WORKSHOP ROOMS:

    • High-touch surfaces will be wiped with disinfectant regularly.
    • Seating will be based on capacity limitations per city and state regulations.
    • Physical distancing in classrooms based on city and state regulations

    GENTLE REMINDERS:

    • We understand that we only come once a year and you may not want to miss out, but your safety as well as the safety of our vendors and staff are important. If you are sick or experiencing any symptoms such as fever, chills, cough, sore throat, we ask that you please stay home. We will miss you and want you to be well for next years event.
    • If you have tested positive for Covid-19 or have been recently exposed within 14 days prior to the event, we ask that you stay home and take care of yourself.
    • As always, wash your hands with soap and water and avoid touching your face whenever possible.
    • Please be mindful of others and respect their space.
    • We will have hand sanitizer and wipes available in all areas, but also encourage you to bring your own. Our staff is always available to help if you should need anything.

    Can I come and just shop in the exhibit hall?
    Absolutely! Admission tickets will be on sale the day of the Show at the Registration Counter. Admission tickets are $10.00 per day. Hours are Friday 9am – 6pm and Saturday 9am – 5pm. Children 12 and Under are Free!

    Local scrapbook stores have the opportunity to sell tickets. Please be sure to check out our website to see if any stores in your area are selling tickets.

    Can I buy my admission tickets in advance 'Online'?
    Yes, you can purchase admission tickets online when pre-registration opens. Online admission tickets are $10.00 each day. There is a $3.00 processing fee per order.  If you are buying for multiple people you will need to register your guests individually.  The ticketing system will only allow for one person per order.
    Will I be able to bring my wheeled cart or luggage on the exhibit floor?
    In order to make the shopping experience better for all, No wheeled carts or luggage will be allowed on the exhibit floor (exception would be approved strollers see additional information below). Look for our FREE Baggage Check area at the EXPO. Wheel chairs and scooters are permitted for handicap reasons.
    Are scooters and wheelchairs permitted on the show room floor?
    Yes.
    Does Stamp & Scrapbook Expo provide wheelchairs, scooters or strollers?
    Unfortunately, we do not provide wheelchairs, scooters or strollers. However, you are welcome to call the facility as most have outside companies that they contract with.
    Will I be able to bring my stroller on the exhibit floor?

    UMBRELLA SIZE strollers (single seats) are allowed onto the exhibit floor (infants unable to sit-up will be allowed in single seat strollers). All large single seat strollers are required to be checked at our FREE baggage check area. Check our website for images of acceptable and unacceptable strollers.

    Will there be plenty of activities to keep me busy all day?
    Yes, there will be many booths, Make & Takes and demos on the exhibit floor, not to mention numerous hands on workshops to choose from and our play dates (crop). You probably won’t have enough time!

    Are children allowed at the Expo, and if so do they need to purchase an admission ticket, workshop or event ticket?
    Children 12 and under are free of charge to the exhibit floor (be sure to read above information regarding strollers). Children attending a workshop, Play Date (Crop) or Mega Make & Take Extravaganza are required to purchase a ticket for these events.
    What should I bring with me to the EXPO?

    When attending the EXPO it can be a very exciting day. You may want to be sure to wear comfortable shoes and also bring a sweater as the temperature varies. Food and drinks are available for purchase at each of our events.

    Will there be food available for purchase at the show?
    Yes, concessions will be made available during the day and early evening of the Play Date (Crop). Most venues do not allow outside food or drink.

    What are the current Show Specials?
    We have two specials taking place:

  • FREE ADMISSION: Purchase a workshop and you will receive that days admission free. If you purchase a Friday workshop, you will receive a Friday Admission good for the Early Bird hour at 9am. If you purchase a Saturday workshop, you will receive a Saturday admission. Only one free Friday and or Saturday admission per order. Each guest must have their own order to qualify. Free admissions will automatically be added to your order during the registration process, so please do not buy admissions if you qualify.
  • FREE GIFT: Purchase three workshops on one order and receive a Free Gift. Your free gift will automatically be added to your order during the pre-registration process. You will pick up your free gift at the will call counter on the day of the event.
    • Does the Show Specials apply to the Play Date (Crop) or Mega Make & Take Extravaganza tickets?
    Unfortunately, admission and free gifts do not apply to these items.

    Can I sign up for workshops at the EXPO?
    Yes, however tickets are based on availability. You may purchase tickets for workshops the day of the event starting Thursday 2pm – 6pm, Friday 7:30am – 6pm and 7:30am – 5pm. All workshop tickets are based on availability and may be sold out prior to the day of the event. If you would like to qualify for the free gift or free admission, you must purchase your tickets online. The show specials do not apply to at show purchases.
    Is admission included with the purchase of a workshop
    Our current show special- Buy a Friday workshop and receive a Free Friday Early Bird Admission. Buy a Saturday workshop and receive a Free Saturday Admission. You may only receive one each per order. Free admissions will auto add to your cart, so please do not buy admissions if you qualify for the promotion.  If you are purchasing for your friends you will need to place a separate order to qualify for free admissions. Each guest must have their own order.
    If I register for three workshops will I receive a free gift?

    Yes,if you purchase three workshops on one order the ticketing system will automatically add a free gift to your order.  You will pick up your free gift at the will call counter on the day of the event.

    If the EXPO closes before my workshop begins, how do I get to my workshop?
    Workshops are held in a separate area than the Exhibit Hall/Shopping area. Some workshops are scheduled before or after the exhibit hall hours.
    If I miss my workshop may I receive a refund or workshop kit?
    Unfortunately we can not give workshop kits or refunds when a workshop is missed during or after the EXPO.
    Can I sign up with a friend and get into the same workshop?
    You are welcome to register your friends, however each guest must have their own order.  All seating is first come first serve in the classes; so be sure to arrive early.
    Are children allowed into the Workshops, Play Date (Crop) or Mega Make & Take Extravaganza?
    Yes, children are allowed into these events as long as they have purchased a ticket.
    What should I bring to my workshop?
    Please review the workshop description as it will have specific items that will be required for your class. You will also need to have basic supplies on hand such as: 12 x 12 paper trimmer, scissors, hole punch, paper piercer, distressing ink pad, A variety of adhesives such as glue dots, liquid adhesive, tape runner, foam dots. Baby wipes are also nice for you convenience.

    Do Play Date (Crop) Tickets, Mega Make & Take Extravaganza or Volunteer positions qualify for a 'Free Gift'?
    Play Date (Crop) Tickets, Mega Make & Take Extravaganza and Volunteer positions do not qualify for the Free Gift. You must purchase three full priced workshops to qualify.
    Do Play Date (Crop) Tickets or the Mega Make & Take Extravaganza qualify for the Show Special?
    To qualify for the “Show Special” you must purchase a full priced workshop to receive your one free admission. Please see “Show Special” for further details and restrictions.
    Can I bring my wheeled tote into the Play Date (Crop) area?
    Yes, you may bring wheeled totes into the Play Date (Crop) area. However, wheeled totes are not permissible on the exhibit floor.
    Will electrical outlets be available in the Play Date (Crop) area?
    Electrical outlets are not available in the Play Date (Crop) area. However, we can arrange to have power dropped to your table if you register online or by phone through the Stamp & Scrapbook Expo. Rates vary from $60 – $240 depending on the location. There will be a cell phone charging area for your convenience. Battery packs are no longer allowed in the facility due to fire safety issues. If you have any questions about electrical rates or services please contact our Guest General Information:  Info@scrapbookexpo.com and we would be happy to assist.
    Is admission to the show room floor included in the Play Date (Crop) ticket or Mega Make & Take Extravaganza?
    Unfortunately, admission is not included with the above items.  Admission tickets can be purchased for $10.00 at the time of registering.
    How does seating in the Play Date (Crop) work?
    All seating is on a first come first serve basis. Each guest will have an approximate 24″ x 48″ space to create. Space may vary at a few of our locations. If you are interested in “reserved seating” we do make this option available for an additional fee. For more information about the Play Date (Crop) please visit our website:

    Learn More about the Play Date (Crop)

    Is reserved seating available at the Play Date (Crop)?
    Yes. We know how important it is for you to sit by your friends. Our hosts do an amazing job helping guests find seating together. If you have a party of Two, Four, Six or Eight guests and would like to reserve your seats prior to the event you are welcome to do so. Reserved seating is not necessary as all seating is on a first come first serve basis. However, this option is available to guarantee that your party will be seated together without having to exercise our first come first serve policy. There is an additional fee to reserve your seats prior to the event. Online reserved seating deadline is one week prior to the event. For more information on this topic please visit our website.

    Learn More about Reserved Seating

    How would I go about reserving seats?
    Online Reserved seating is available for a party of Two, Four, Six or Eight guests. Each guest will need to purchase their own ticket online. Once your party has purchased their individual tickets, one person from the party will need to visit our “Reserved Seating Application” to reserve your seats.

    Learn More

    Can I wait to get to the show to reserve my seats?
    We understand that there may be times when you are not able to reserve seating online prior to pre-registration closing. Guests will still be able to reserve seating onsite; however, you will no longer be able to reserve seating during the evening hours with the host. ALL Onsite reservations will need to be made at the registration counter by 5pm one day prior to your scheduled event. There is an additional fee for this service and does cost more than reserving online. Please visit our website to view detailed information regarding this topic.

    Learn More about Reserved Seating

    Can we move tables or my reserved seating tent card?
    Unfortunately, you may not. Much time is taken to fill requests for those that have paid extra to “Reserve Seating” ahead of time. We ask that you PLEASE be respectful and do not move your tent card or other guests tent cards. All reserved seating tent cards will be marked with their row/aisle number for our hosts to assist guests in locating their reserved seating. If tent cards are moved; that party will forfeit further seating reservation privileges in the future. We ask that you please see your host if you have any concerns with your seating arrangements and they will be happy to assist.

    What if I have three or five friends that want to sit together, but the reserved seating is only for 2, 4, 6 or 8 guests?
    For many years our reserved seating was only available to those who only had a party of four. Since we have now opened that up to accommodate those that have a party of 2, 4, 6 or 8 guests this will allow us to consolidate those reserved tables to free up space for those that have three or five guests.
    Are children allowed into the Workshops, Play Date (Crop) or Mega Make & Take Extravaganza?
    Yes, children are allowed into these events as long as they have purchased a ticket.
    Will there be food available for purchase at the show?
    Yes, concessions will be made available during the day and early evening of the Play Date (Crop).

    Can I place multiple orders under my account?
    Yes, you can pre-register as many times as you like under your name/account. Please note: every time you place an order you will be charged a $3.00 processing fee.
    Can I place an order for my friend using my account?

    Absolutely! Each guest must have their own order. You are welcome to do it for them under your account. If you choose to sign your friend up, please note: log into your account with your user name and pass. Choose the items and add to the cart. Once you have added all the items you can check out. During the check out process the system will ask you “is this order for you?” “or for someone else?” You will want to choose “someone else”. This way you will be able to add your friends information.

    When I pre-register online will I receive a confirmation of my order?
    Yes, you will receive an email confirmation listing the items you ordered within minutes after you complete your order. You can also go back online and review your order at any time. If you do not receive an email from us this usually is due to an Anti-SPAM program installed on your computer or your Internet Service Provider has software that is blocking us OR you did not process your order entirely.
    When I printed my confirmation I noticed a bar-code. What does this mean?
    After registering online you will receive a confirmation with an order number and a bar-code. Please be sure to print your confirmation and bring to the show. Once you arrive at the show you will take your confirmation print out the Will Call Express kiosk. You will use the bar-code to scan your order and your tickets will print out. Once you receive your tickets, we will exchange your tickets for your wristbands.
    What if I don't notice a bar-code on my confirmation?
    Your bar-code is there, but it may be hidden. To view your bar-code you may need to download all images. Sometimes you will notice a small “x or a small picture” this means the image is hidden. Be sure to click on them and your bar-code should appear. If you still have problems, you may call us at (951) 403-9781.
    Can I have my tickets mailed to me before the expo?
    Yes! Due to Covid-19 and our efforts to reduce our lines at “will call” we will now be offering the option of having your tickets shipped directly to your home via USPS (United States Postal Service) for an additional fee. Tickets will be shipped up to two weeks prior to the event, so please be sure to register early if you would like to take advantage of this offer.

    How can I help out at the Stamp & Scrapbook Expo and is there an age requirement?
    We have many positions available for you to help at the Stamp & Scrapbook Expo. Our shifts vary from 2 – 5 hours in length. Positions will be available on the day that pre-registration opens for each show. Volunteers must be 18 years or older.
    What will I be doing if I volunteer at the Stamp & Scrapbook Expo?
    When registering online you will have the option to help in a classroom or help our staff with show related items.
    If I choose to be volunteer in a workshop how will I know what class it is for?
    When registering online you will be given a variety of times to choose from. The times are in accordance to our workshop schedule/grid. Each position will start a half hour before and a half hour after the workshop begins. More than likely you will be working in the same classroom for two – three different workshops. When you arrive at the EXPO you will need to check in at the registration counter and we will assign you a classroom in which you will be working.
    If I choose to volunteer as a Stamp & Scrapbook Expo helper what will I be doing?
    We have a variety of positions available which include: Express Will Call, Door Guard, Lobby Attendant, Door Prize, Event Check In and Tool Station. Each position will be assigned when you check in at the registration counter. Remember, every position is extremely important to how our show runs.
    Upon the start and completion of my shift where do I go?
    All volunteers will need to check in and out with our registration counter.
    Will I be compensated for my time?
    Absolutely! We appreciate all our helpers as this is an important feature to make our shows successful. When you complete your shift we will reimburse you the $10 registration fee for holding the position (the $3.00 processing fee is non refundable). You will also be compensated $10 for every hour worked, receive a free admission to the show room floor as well as your “I Helped” button.
    If I volunteer do I get free admission?
    Absolutely! Upon completion of your shift we will compensate you for your time and also give you one Free Admission good for any day or any show:)
    Volunteering sounds exciting! Can I work multiple shifts?
    Yes! But please remember that you will probably be on your feet a lot, so wear comfortable shoes and bring a sweater or jacket as the temperature may vary. Be advised that you may be required to lift items ranging from 10 – 40lbs or standing for long periods of time. If you are working multiple shifts please plan accordingly and do not overlap your shifts. It is advised to allow a half hour or hour in-between shifts, but this is entirely up to you:) Also, we suggest packing a snack and a beverage as we do not schedule breaks.
    If I volunteer will I have a break?
    Unfortunately, we do not schedule breaks. However, if you need to use the restroom please let one of our staff members know. Also, we do suggest packing a small snack and or beverage if you are working multiple shifts.

    Are children allowed on the show room floor, and if so do they need to purchase an admission ticket?
    Children 12 and under are free of charge to the show floor.
    Will I be able to bring my stroller on the exhibit floor?
    UMBRELLA SIZE strollers (single seats) are allowed onto the exhibit floor (infants unable to sit-up will be allowed in single seat strollers). All large single seat strollers are required to be checked at our FREE baggage check area. Check our website for images of acceptable and unacceptable strollers. Click here for more information.
    Are children allowed into the Workshops, Play Date (Crop) or Mega Make & Take Extravaganza?
    Yes, children are allowed into these events as long as they have purchased a ticket to the event.
    Can children help out at the Stamp & Scrapbook Expo and is there an age requirement?
    We have many positions available for you to help at the Stamp & Scrapbook Expo. Our shifts vary from 2 – 5 hours in length. Positions will be available on the day that pre-registration opens for each show. Volunteers must be 18 years or older.